RETURN POLICY

1.- Returns of products

Making a return or exchange is easy. Just make sure you request a Returns Merchandise Authorization (RMA) number and send your item(s) back to us within 15 days of receiving your order. We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at the boutique within 15 days. Please contact customer services if you have any queries relating to this.

The product must be in perfect condition and with its original packaging. Once we have received the goods and have confirmed that they are in perfect condition, we will reimburse the monies due to the person who made the purchase. The refund will reflect solely the cost of the product and will in no circumstances shipping or associated costs from returning the product.

If the merchandise is defective, damaged or in poor condition, provided that the defect is attributable to the manufacturing process, transportation or shipping, returns will be accepted. In such instances we will also refund all shipping costs.

2.- How to Request an RMA

1.- Log into your Account page on the Website.

2.- On the ‘My Account’ homepage, click ‘History’ and details of your orders to view your orders.

3.- Select the item that you wish to return in the relevant row, click ‘Details’.

4.- In ‘Details’, click the box of the item you wish to return.

5.- In the ‘Quantity’ box, confirm the number of items that you wish to return.

6.- In the ‘Merchandise Return Box’, type the reason for the RMA.

7.- Click ‘Make an RMA slip’

8.- Print out the RMA and attach it to the outside of the parcel

3.- Defective, damaged or wrong products.

If the product is damaged, spoiled or is not what was ordered, please contact to Customer Services immediately.

4.- Refund policy.

Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Items must be return unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be return in the original boxes provided and inside a protective shipping box.

If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded.

Your return items must be in their original packaging to ensure the necessary protection when in transit. We do not accept returns for earrings of any type (costume or fine jewellery), nor for any fine jewellery items.

5.- When and how will I receive my refund ?

You will receive the refund within 2-3 weeks. On the day the reimbursement is actioned you will receive a confirmation e-mail specifying the date, amount and payment details. Depending on your bank, the funds may take up to 2 to 3 working days to appear on your statement, once the transaction has completed.

If you return a product with no error on our part, we will reimburse only the amount of the product in accordance with your legal rights. We will not reimburse shipping costs for return or any other service related to your order.

6.- Where can I see the status of my return or refund ?

To view the status of refunds access "My Account" which is located at the bottom left of the screen and then click "My returns". On the next page you can select the appropriate order.

Customer Service Telephone: +34 91 709 33 45